Customer Service Representative (24 hours)

Ready to make a difference for our customers every single day?

Join our DreamTeam as an enthusiastic Customer Service Representative! Do you love truly helping customers, do you enjoy thinking in solutions, and do you get energy from a dynamic e-commerce environment? Then we are looking for you!

As a Customer Service Representative, you are the first point of contact for our customers. You make sure every customer looks back on their contact with Cloudpillo with a good feeling. With your service-oriented mindset, solution-focused approach and enthusiasm, you contribute to an outstanding customer experience every day.

You will work from our cosy office in 's-Hertogenbosch and report to the Teamlead Customer Service.

What you will do

Together with the Customer Service Team, you make sure our customers are helped quickly and professionally. Your tasks include:

• Answering customer questions via email, phone, chat and social media
• Processing orders, returns and other administrative tasks
• Resolving customer questions and thinking along on suitable solutions
• Spotting opportunities to further improve our customer satisfaction
• Supporting marketing and sales campaigns
• Working with systems such as Shopify, Gorgias, Excel, Monta Portal and other e-commerce tools

Who you are

• You are available 24 hours per week
• You are a strong communicator and customer-focused
• You speak and write excellent Dutch (English and/or German is a plus)
• You think in solutions and take initiative
• You work accurately and in a structured way
• You stay calm and keep an overview, even when it gets busy
• You are a team player, but can also work well independently
• Experience in customer service is a bonus, but not a requirement

What we offer

• A challenging role at one of the fastest growing e-commerce companies in the Netherlands
• A workplace where we are fully embracing AI and automation to make our daily work smarter and more efficient
• Plenty of room for your own initiative, improvement and ownership
• The opportunity to develop yourself further and grow
• Working with the best DreamTeam: a young and ambitious team that works hard, but also has a lot of fun
• And of course, a Cloudpillo to sleep wonderfully on

Our core values

At Cloudpillo, everything revolves around growth, innovation and collaboration. As a Customer Service Representative, you embrace our core values:

• Play to Win: You always aim for the best result.
• Think Big: You spot opportunities and think in possibilities.
• Entrepreneurship: You take initiative and dare to take risks.
• Ownership: You feel responsible for your work and its results.
• Don't Settle for Mediocrity: You strive for the best in everything you do.

Ready to grow with us? Apply today and become part of our DreamTeam!