Ten years of worry-free sleep*
If you’re not satisfied with any of our products, we’ll work with you to find a solution. Our DreamTeam is always here to help you move forward with a smile.
2-year warranty on pillows
Not totally in love with your Cloudpillo?
No worries, our dream team is here to help.
If something is not quite right with your Cloudpillo, we will sort it out. Whether that means a replacement or in some cases a full refund, we will make sure you are sleeping easy again soon.
Our dream team is always here for you
Email us, call us, or choose whatever way works best for you.
We will send everything you need for the next steps, including a shipping label and courier details.
How we’ll make it right
Your Cloudpillo is built to last, but if it falls short of your dreams, we’re here to fix it.
Depending on what’s gone wrong, we’ll either:
• Repair your product:
We might send you a new cover, extra filling, or replacement parts to get everything feeling brand new again.
• Replace your product:
We’ll send you a fresh, brand new version of the same item.
• Refund your purchase:
If that’s the fastest way to get things sorted, we’ll issue a full or partial refund. No stress, we’ve got you.
Things to consider before claiming your warranty
Our warranty only covers products with faults caused by manufacturing issues.
• If your item has been damaged for any other reason, unfortunately it is not covered.
• We are unable to repair, replace or refund items that:
• Have stains from use (Good news: the outer cover is washable)
• Are damaged due to incorrect use
• Are unhygienic or in poor condition
• Have been used in water (Cloudpillo products are not swimmers)
• Have been damaged by not following the care instructions (Hold off on cutting out those labels!)
• Have been deliberately damaged
What you’ll need to make a claim
To help you quickly, our dream team will need proof of purchase. Please have the following details ready:
• The date you bought your product
• The price you paid
• Your order number
We will also need:
• Photos showing any faults or defects
• A short description of what has gone wrong
• The product batch code (you’ll find this on the bottom of the box or on the care label inside the product)
We’re here to help
Need a hand? Our dream team has your back!