Ordering and Payment
At Cloudpillo, you can pay using Klarna, Visa, PayPal, American Express, or Mastercard. You can also apply a discount code or gift card during checkout for additional savings.
Delivery and Shipping
We ship our packages with trusted carriers to various regions, including the UK and beyond. No matter your location, delivery is always free regardless of your order size.
Returns
You have 100 days from the date of purchase to return or exchange a product, as long as it remains unopened. The return period begins on the day you receive your item.
Track Your Order
Track your order status, including shipping details and the expected delivery date, to stay informed every step of the way.
Find your answer quickly below
Cloudpillo covers the shipping costs on all orders over £50.
You'll receive your order confirmation within an hour. If anything seems off, our friendly customer service team is here to help. Don't hesitate to reach out!
Orders placed by 11:59 PM will arrive within 1–3 working days, unless specified otherwise. 📦
If your order takes a little longer, we kindly ask for your patience. Feel free to contact us, and we’ll happily check the status for you!
Warranty durations depend on the product and can be found on its specific product page. If your item arrives defective, please send photos to support@cloudpillo.co.uk. We’ll arrange a free return and ensure you receive a replacement promptly. 🛠️✨
Not completely satisfied? Reach out to us at support@cloudpillo.co.uk. We’ll gladly assist and find a solution for you right away. ✉️😊
You can cancel your order within one hour of placing it to ensure we can process the cancellation. Simply contact our customer service team, and they’ll take care of it for you! 😊
If you’re not fully satisfied, we’d love to understand the reason for your return. Reach out to us via email at support@cloudpillo.co.uk. For more details, visit our returns page. 😁
If you have any complaints about our products or services, please email us at support@cloudpillo.co.uk. We’re committed to resolving issues and will respond within 14 days of receiving your complaint. 💬📩
All purchases from us come with a legal warranty, ensuring products meet reasonable consumer expectations. The warranty terms detailed on our website refer to our own factory warranty for added assurance. 🛠️✨
We partner with Trustpilot to gather customer reviews. After placing an order with Cloudpillo, you'll receive an invitation from Trustpilot to share your feedback. Trustpilot ensures authenticity by verifying the email address against your order details. Learn more about their review policy here. 📝✨
Do you have another question?
Reach out to our Dream Team, and we’ll respond with an answer as quickly as possible!